Spently now offers usage billing with tighter volume tiers to better align with your store’s actual usage. This means you will never pay too much for your Spently plan during each usage cycle.

How does new billing work?

Our new billing structure is still based on your store’s order volume per usage cycle. However, the increments are much more gradual. The first 25 orders of each cycle are always free. At 26 orders per cycle, you will be billed $10 USD. Once you hit 51 orders for the cycle, you will be billed $20 USD. For each additional 50 orders thereafter, your rate will increase in $10 increments.

Want to know how much it would cost to use Spently based on your store's order volume? Click here to find out.

*If you average more than 1,000 monthly orders, use Shopify Plus, or have multiple stores to support, contact us at [email protected] so our team can tailor a Custom plan to best fit your needs.

What is a usage cycle?

A usage cycle is a time period of 30 calendar days.

Your Spently plan cycle begins once your free trial is complete. After each usage cycle, your order volume will reset to 0. For billing purposes, your Spently usage cycle may be different from your Shopify billing cycle.

How does new billing differ from before?

Besides billing usage on tighter volume tiers, our new billing structure offers a few additional benefits:

  • 30-day trial (try Spently out for 30 days at no cost or obligation)*

  • Access to our event-triggered, auto follow-up emails

  • Spently branding removed from the footer of emails

As always, the following is still available for all brands:

  • Access to all 27 Shopify notification emails

  • Spently recommended products

  • Unique Spently discount codes

  • Performance analytics on your Shopify notification emails

  • Access to our support documents and help center

*Please note: By activating the 30-day trial, you accept Spently’s Terms of Service. This means that you will be automatically charged on the completion of your 30-day trial unless the app has been removed from your store before the trial expires.

Spently cannot accept any charges on your behalf. These must be accepted by your Shopify store owner or an admin with permission to do so.

Does Spently no longer have a free plan?

We still do! If your store has up to 25 orders per month, you can still use our free plan at no cost.

How do I find out my current usage?

Simply click Usage & Plans from the left-hand navigation menu with the app:

On this screen, you will see your current usage for the month and the next cycle start date, which automatically resets every 30 days. If your store’s volume is up to 25 orders per month, you will never be charged for using Spently.

How do Spently charges appear on my Shopify bill?

All Spently charges will be consolidated onto your Shopify bill.

Please note: As billing starts once your trial is finished, your Spently billing cycle may be different from Shopify's billing cycle. This means usage charges from the previous month may appear on your current Shopify bill.

If you have any questions about your bill, you can always reach us via chat in the app or at [email protected].

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