FAQ

Frequently Asked Questions from our users

Vincent P avatar Julia Christopherakos avatar Anja Gusev avatar +1
35 articles in this collection
Written by Vincent P, Julia Christopherakos, and Anja Gusev and 1 other

When and how are emails triggered?

How and when Shopify email notifications are sent to your customers
Vincent P avatar
Written by Vincent P
Updated over a week ago

What analytics can I see with Spently, and where can I view them?

Spently's analytics and where to find them
Julia Christopherakos avatar
Written by Julia Christopherakos
Updated over a week ago

Can I choose what products are recommended in my email set?

Julia Christopherakos avatar
Written by Julia Christopherakos
Updated over a week ago

My templates aren't loading. What can I do?

Julia Christopherakos avatar
Written by Julia Christopherakos
Updated over a week ago

Can I add a new font that isn’t offered in the Spently builder?

Why we offer a restricted list of font styles
Julia Christopherakos avatar
Written by Julia Christopherakos
Updated over a week ago

How can I edit my template to show the shipping method we offer?

Julia Christopherakos avatar
Written by Julia Christopherakos
Updated over a week ago

Is there a way to save my templates when I am in the builder and come back later?

How to save your progress when editing your email set
Julia Christopherakos avatar
Written by Julia Christopherakos
Updated over a week ago

Do I have to create the codes for discounts or referrals?

Julia Christopherakos avatar
Written by Julia Christopherakos
Updated over a week ago

What does Spently do?

What Spently can do for you
Julia Christopherakos avatar
Written by Julia Christopherakos
Updated over a week ago

How does LimeSpot work with Spently?

LimeSpot Personalizer's Product Recommendations in your store emails
Vincent P avatar
Written by Vincent P
Updated over a week ago

How the "review of physical good" follow-up email works

Anja Gusev avatar
Written by Anja Gusev
Updated over a week ago

Do I really have to include a mailing address in my emails?

Why you should include an address in your email marketing.
Julia Christopherakos avatar
Written by Julia Christopherakos
Updated over a week ago

How can I remove a component from my template?

How to remove a component from a Spently template
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

What happens if I go over my monthly plan limit?

Exceeding your plan limit
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do I customize when my Abandoned Checkout Notification emails send?

How to change the settings on abandoned checkout notifications
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

Can you attach printable PDFs to order confirmation emails?

How to attach a PDF invoice to an order confirmation
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

Why are my Auto Follow-up emails not sending?

Auto follow-ups not sending
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

Why are my Recommended Products not showing in my test emails?

There are no products in my recommended product component in my test emails.
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do you send a test email?

How to send a test email?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How does the Refer-a-Friend component work?

How does the referral component work?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

What’s the difference between MailChimp and Spently? Can I use them both?

How does MailChimp differ from Spently and can both work together?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How does ROI get calculated?

What is ROI and how is it caculated
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

Will my customers get 2 emails, one from Shopify and one from Spently?

Does Spently send duplicate emails?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

I’ve created one template, is there a way to replicate the design across all templates?

How to set up the same design across all templates
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do I link my social icons in my template?

How to I add my social media accounts to my social icons?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do Recommended Products work?

How does the recommended products component decide which product to populate
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do discount codes work?

Do discount codes work automatically with my Shopify store?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do I preview my template?

How to send a test email in Shopify
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do I set my store email template live?

How to get my Shopify notifications to use a Spently template
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

Are Spently’s email templates responsive?

Are these notifications content responsive across platform
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

Can Spently send an automated email after a certain period of time after a customer makes a purchase?

How to send automated email after certain time interval after a purchase is made
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

What is a transactional email?

Transactional email
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do I change my username?

Does Spently allow users to change their username?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

Can I add liquid code manually to my Spently template?

How to add liquid code into a Spently template
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

What is the difference between Notifications and Auto Follow-ups?

What is a notification? What is an auto follow-up? How do I know which one to use?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago