FAQ

Frequently Asked Questions from our users

23 articles in this collection
Written by Steve Djau

How can I remove a component from my template?

How to remove a component from a Spently template
Written by Steve Djau
Updated over a week ago

What happens if I go over my monthly plan limit?

Exceeding your plan limit
Written by Steve Djau
Updated over a week ago

How do I customize when my Abandoned Checkout Notification emails send?

How to change the settings on abandoned checkout notifications
Written by Steve Djau
Updated over a week ago

Can you attach printable PDFs to order confirmation emails?

How to attach a PDF invoice to an order confirmation
Written by Steve Djau
Updated over a week ago

Why are my Auto Follow-up emails not sending?

Auto follow-ups not sending
Written by Steve Djau
Updated over a week ago

Why are my Recommended Products not showing in my test emails?

There are no products in my recommended product component in my test emails.
Written by Steve Djau
Updated over a week ago

How do you send a test email?

How to send a test email?
Written by Steve Djau
Updated over a week ago

How does the Refer-a-Friend component work?

How does the referral component work?
Written by Steve Djau
Updated over a week ago

What’s the difference between MailChimp and Spently? Can I use them both?

How does MailChimp differ from Spently and can both work together?
Written by Steve Djau
Updated over a week ago

How does ROI get calculated?

What is ROI and how is it caculated
Written by Steve Djau
Updated over a week ago

Will my customers get 2 emails, one from Shopify and one from Spently?

Does Spently send duplicate emails?
Written by Steve Djau
Updated over a week ago

I’ve created one template, is there a way to replicate the design across all templates?

How to set up the same design across all templates
Written by Steve Djau
Updated over a week ago

How do I link my social icons in my template?

How to I add my social media accounts to my social icons?
Written by Steve Djau
Updated over a week ago

How do Recommended Products work?

How does the recommended products component decide which product to populate
Written by Steve Djau
Updated over a week ago

How do discount codes work?

Do discount codes work automatically with my Shopify store?
Written by Steve Djau
Updated over a week ago

How do I preview my template?

How to send a test email in Shopify
Written by Steve Djau
Updated over a week ago

How do I set my notification email template live?

How to get my Shopify notifications to use a Spently template
Written by Steve Djau
Updated over a week ago

Are Spently’s email templates responsive?

Are these notifications content responsive across platform
Written by Steve Djau
Updated over a week ago

Can Spently send an automated email after a certain period of time after a customer makes a purchase?

How to send automated email after certain time interval after a purchase is made
Written by Steve Djau
Updated over a week ago

What is a transactional email?

Transactional email
Written by Steve Djau
Updated over a week ago

How do I change my username?

Does Spently allow users to change their username?
Written by Steve Djau
Updated over a week ago

Can I add liquid code manually to my Spently template?

How to add liquid code into a Spently template
Written by Steve Djau
Updated over a week ago

What is the difference between Notifications and Auto Follow-ups?

What is a notification? What is an auto follow-up? How do I know which one to use?
Written by Steve Djau
Updated over a week ago