FAQ

Frequently Asked Questions from our users

Callum Birtwistle avatar Vincent P avatar Nick W avatar +3
45 articles in this collection
Written by Callum Birtwistle, Vincent P, Nick W and 3 others

A Spently discount code has been redeemed. Why am I not seeing the conversion details in Shopify?

Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Which carriers support the Shipment Update and Shipment Out For Delivery emails?

Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Why are my customers not receiving emails?

How to improve your email deliverability
Vincent P avatar
Written by Vincent P
Updated over a week ago

Where can I find my bill for Spently?

How to view your bill to find app charges and history
Vincent P avatar
Written by Vincent P
Updated over a week ago

Email Footer Information

How to change your contact information at the end of your email.
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Using the Global Settings.

How using the Global Settings can help you save time
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Can I add UTM tags to emails?

A list of UTMs used in your Spently emails
Vincent P avatar
Written by Vincent P
Updated over a week ago

Why are new discount codes being generated after I have removed them from the templates?

How discount codes are generated.
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

How do I revert my templates back to Shopify's default store email?

There are elements left in my templates after uninstall
Nick W avatar
Written by Nick W
Updated over a week ago

How to sync your purchases to send follow-up emails for past orders?

Sync past purchases to send follow-up emails for previous orders.
Roddy Smith avatar
Written by Roddy Smith
Updated over a week ago

When and how are emails triggered?

How and when Shopify email notifications are sent to your customers
Vincent P avatar
Written by Vincent P
Updated over a week ago

What analytics can I see with Spently, and where can I view them?

Spently's analytics and where to find them
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Can I choose what products are recommended in my email set?

Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

My templates aren't loading. What can I do?

Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Can I add a new font that isn’t offered in the Spently builder?

Why we offer a restricted list of font styles
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

How can I edit my template to show the shipping method we offer?

Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Is there a way to save my templates when I am in the builder and come back later?

How to save your progress when editing your email set
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Do I have to create the codes for discounts or referrals?

Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

What does Spently do?

What Spently can do for you
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

How does LimeSpot work with Spently?

LimeSpot Personalizer's Product Recommendations in your store emails
Vincent P avatar
Written by Vincent P
Updated over a week ago

How the "review of physical good" follow-up email works

Renniel Ganitano avatar
Written by Renniel Ganitano
Updated over a week ago

Do I really have to include a mailing address in my emails?

Why you should include an address in your email marketing.
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

How can I remove a component from my template?

How to remove a component from a Spently template
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

What happens if I go over my monthly plan limit?

Exceeding your plan limit
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do I customize when my Abandoned Checkout Notification emails send?

How to change the settings on abandoned checkout notifications
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

Can you attach printable PDFs to order confirmation emails?

How to attach a PDF invoice to an order confirmation
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

Why are my Auto Follow-up emails not sending?

Auto follow-ups not sending
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

Why are my Recommended Products not showing in my test emails?

There are no products in my recommended product component in my test emails.
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do you send a test email?

How to send a test email?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How does the Refer-a-Friend component work?

How does the referral component work?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

What’s the difference between MailChimp and Spently? Can I use them both?

How does MailChimp differ from Spently and can both work together?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How does ROI get calculated?

What is ROI and how is it caculated
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

Will my customers get 2 emails, one from Shopify and one from Spently?

Does Spently send duplicate emails?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

I’ve created one template, is there a way to replicate the design across all templates?

How to set up the same design across all templates
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do I link my social icons in my template?

How to I add my social media accounts to my social icons?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do Recommended Products work?

How the recommended products component decides which product(s) to populate
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do discount codes work?

Do discount codes work automatically with my Shopify store?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do I preview my template?

How to send a test email in Shopify
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do I set my store email template live?

How to get my Shopify notifications to use a Spently template
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

Are Spently’s email templates responsive?

Are these notifications content responsive across platform
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

Can Spently send an automated email after a certain period of time after a customer makes a purchase?

How to send automated email after certain time interval after a purchase is made
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

What is a transactional email?

Transactional email
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

How do I change my username?

Does Spently allow users to change their username?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

Can I add liquid code manually to my Spently template?

How to add liquid code into a Spently template
Steve Djau avatar
Written by Steve Djau
Updated over a week ago

What is the difference between Notifications and Auto Follow-ups?

What is a notification? What is an auto follow-up? How do I know which one to use?
Steve Djau avatar
Written by Steve Djau
Updated over a week ago