Frequently Asked Questions

Frequently Asked Questions from our users

Callum Birtwistle avatar Max Blamauer avatar
14 articles in this collection
Written by Callum Birtwistle and Max Blamauer

Why is my POS Exchange Receipt not showing when I click preview in Shopify?

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Written by Callum Birtwistle
Updated over a week ago

How Do I Change The Currency In My Transactional Emails?

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Written by Callum Birtwistle
Updated this week

Why Are My Customers Not Receiving Emails?

How to improve your email deliverability
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Written by Callum Birtwistle
Updated over a week ago

Which Carriers Support The Shipment Update And Shipment Out For Delivery Emails?

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Written by Callum Birtwistle
Updated over a week ago

Will I Be Able To Sync My Mailing List For Newsletter Campaigns?

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Written by Callum Birtwistle
Updated over a week ago

How Do I Revert My Templates Back To Shopify's Default Store Email?

There are elements left in my templates after uninstall
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Why Are New Discount Codes Being Generated After I Have Removed Them From The Templates?

How discount codes are generated.
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Written by Callum Birtwistle
Updated over a week ago

Can I Add A New Font That Isn’t Offered In The Spently Builder?

Why we offer a restricted list of font styles
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Written by Callum Birtwistle
Updated over a week ago

My Store Emails Aren't Loading In The Builder. What Can I Do?

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Written by Callum Birtwistle
Updated this week

How Can I Edit My Template To Show The Shipping Method We Offer?

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Written by Callum Birtwistle
Updated over a week ago

Do I Have To Include A Mailing Address In My Store Emails?

Why you should include an address in your email marketing.
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Written by Callum Birtwistle
Updated over a week ago

Can I Add Liquid Code Manually To My Spently Template?

How to add liquid code into a Spently templates
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Written by Callum Birtwistle
Updated over a week ago

How Do I Change My Username?

Does Spently allow users to change their username?
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

What’s The Difference Between My ESP And Spently? Can I Use Them Both?

How does MailChimp differ from Spently and can both work together?
Max Blamauer avatar
Written by Max Blamauer
Updated over a week ago