Frequently Asked Questions

Why is my POS Exchange Receipt not showing when I click preview in Shopify?

Written by Tina Chan
Updated this week

How Do I Change The Currency In My Transactional Emails?

Written by Tina Chan
Updated over a week ago

Why Are My Customers Not Receiving Emails?

How to improve your email deliverability

Written by Tina Chan
Updated over a week ago

Which Carriers Support The Shipment Update And Shipment Out For Delivery Emails?

Written by Tina Chan
Updated over a week ago

Will I Be Able To Sync My Mailing List For Newsletter Campaigns?

Written by Tina Chan
Updated over a week ago

How Do I Revert My Templates Back To Shopify's Default Store Email?

There are elements left in my templates after uninstall

Written by Tina Chan
Updated over a week ago

Why Are New Discount Codes Being Generated After I Have Removed Them From The Templates?

How discount codes are generated.

Written by Tina Chan
Updated over a week ago

Can I Add A New Font That Isn’t Offered In The Spently Builder?

Why we offer a restricted list of font styles

Written by Tina Chan
Updated over a week ago

My Store Emails Aren't Loading In The Builder. What Can I Do?

Written by Tina Chan
Updated over a week ago

How Can I Edit My Template To Show The Shipping Method We Offer?

Written by Tina Chan
Updated over a week ago

Do I Have To Include A Mailing Address In My Store Emails?

Why you should include an address in your email marketing.

Written by Tina Chan
Updated over a week ago

Can I Add Liquid Code Manually To My Spently Template?

How to add liquid code into a Spently templates

Written by Tina Chan
Updated over a week ago

How Do I Change My Username?

Does Spently allow users to change their username?

Written by Tina Chan
Updated over a week ago

What’s The Difference Between My ESP And Spently? Can I Use Them Both?

How does MailChimp differ from Spently and can both work together?

Written by Max Blamauer
Updated over a week ago