FAQ

Frequently Asked Questions from our users

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51 articles in this collection
Written by Nick W, Vincent P, Renniel Ganitano and 4 others

What are conditional discounts?

Learn how conditional discounts work.
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Written by Sal N
Updated over a week ago

What are conditional recommendations?

Learn about conditional recommendations and how they work.
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Written by Sal N
Updated over a week ago

How to get product options / infinite options to show in my email templates?

How Product Options by Bold or Infinite Options by ShopPad works with Spently
Vincent P avatar
Written by Vincent P
Updated over a week ago

Spently x Kit: a new skill designed just for you

Learn about our Kit integration
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Written by Callum Birtwistle
Updated over a week ago

How do I exit the Spently builder?

Navigating from the builder to the dashboard
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Written by Callum Birtwistle
Updated over a week ago

How do I change the currency in my transactional emails?

Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

How to add and edit discount components.

Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Why is my POS Exchange Receipt not showing when I click preview in Shopify?

Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Is there a free plan available?

Finding the right plan for you.
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Will I be able to sync my mailing list for newsletter campaigns?

Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Does Tracktor work with Spently?

How Tracktor by ShopPad integrates with Spently
Sal N avatar
Written by Sal N
Updated over a week ago

A Spently discount code has been redeemed. Why am I not seeing the conversion details in Shopify?

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Written by Callum Birtwistle
Updated over a week ago

Which carriers support the Shipment Update and Shipment Out For Delivery emails?

Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Why are my customers not receiving emails?

How to improve your email deliverability
Vincent P avatar
Written by Vincent P
Updated over a week ago

Where can I find my bill for Spently?

How to view your bill to find app charges and history
Vincent P avatar
Written by Vincent P
Updated over a week ago

How Do I Change The Email Footer Information?

How to change your contact information at the end of your email.
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Using the "Theme Settings" in the Spently builder

How using the Theme Settings can help you save time
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Can I add UTM tags to emails?

A list of UTMs used in your Spently emails
Vincent P avatar
Written by Vincent P
Updated over a week ago

Why are new discount codes being generated after I have removed them from the templates?

How discount codes are generated.
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

How do I revert my templates back to Shopify's default store email?

There are elements left in my templates after uninstall
Nick W avatar
Written by Nick W
Updated over a week ago

How to sync your purchases to send follow-up emails for past orders?

Sync past purchases to send follow-up emails for previous orders.
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Written by Roddy Smith
Updated over a week ago

When and how are emails triggered?

How and when Shopify email notifications are sent to your customers
Vincent P avatar
Written by Vincent P
Updated over a week ago

What analytics can I see with Spently, and where can I view them?

Spently's analytics and where to find them
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Can I choose what products are recommended in my email set?

Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

My templates aren't loading. What can I do?

Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Can I add a new font that isn’t offered in the Spently builder?

Why we offer a restricted list of font styles
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

How can I edit my template to show the shipping method we offer?

Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Is there a way to save my templates when I am in the builder and come back later?

How to save your progress when editing your email set
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

What does Spently do?

What Spently can do for you
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Written by Callum Birtwistle
Updated over a week ago

How does LimeSpot work with Spently?

LimeSpot Personalizer's Product Recommendations in your store emails
Vincent P avatar
Written by Vincent P
Updated over a week ago

How the "review of physical good" follow-up email works

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Written by Renniel Ganitano
Updated over a week ago

Do I really have to include a mailing address in my emails?

Why you should include an address in your email marketing.
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

How can I remove a component from my template?

How to remove a component from a Spently template
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Written by Max Blamauer
Updated over a week ago

How do I customize when my Abandoned Checkout Notification emails send?

How to change the settings on abandoned checkout notifications
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Written by Max Blamauer
Updated over a week ago

Can you attach printable PDFs to order confirmation emails?

How to attach a PDF invoice to an order confirmation
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Written by Max Blamauer
Updated over a week ago

Why are my Auto Follow-up emails not sending?

Auto follow-ups not sending
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Written by Max Blamauer
Updated over a week ago

Why are my Recommended Products not showing in my test emails?

There are no products in my recommended product component in my test emails.
Max Blamauer avatar
Written by Max Blamauer
Updated over a week ago

How do you send a test email?

How to send a test email?
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Written by Max Blamauer
Updated over a week ago

How does the Refer-a-Friend component work?

How does the referral component work?
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Written by Max Blamauer
Updated over a week ago

What’s the difference between MailChimp and Spently? Can I use them both?

How does MailChimp differ from Spently and can both work together?
Max Blamauer avatar
Written by Max Blamauer
Updated over a week ago

What is "ROI" and how is it calculated?

What is ROI and how is it caculated
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Will my customers get 2 emails, one from Shopify and one from Spently?

Does Spently send duplicate emails?
Max Blamauer avatar
Written by Max Blamauer
Updated over a week ago

I’ve created one template, is there a way to replicate the design across all templates?

How to set up the same design across all templates
Max Blamauer avatar
Written by Max Blamauer
Updated over a week ago

How do I link my social links in my template?

How to I add my social media accounts to my social icons?
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

How to recommend products to your customers using Spently.

Learn how to recommend products to your customers.
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

How do I see what my store notification will look like when it sends to customers?

How to see what the final email will look like.
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

What additional emails does Spently power?

Additional auto follow-up emails to supplement your store notifications.
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

What is a transactional email?

Information about transactional emails.
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

Can I add liquid code manually to my Spently template?

How to add liquid code into a Spently templates
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

How do I change my username?

Does Spently allow users to change their username?
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago

What is the difference between Store Notifications and Auto Follow-ups?

What is a notification? What is an auto follow-up?
Callum Birtwistle avatar
Written by Callum Birtwistle
Updated over a week ago